About Arnold Fewell
Arnold has extensive experience of the industry including working as a Restaurant Manager and a Hotel General Manager. After an accident in 2000 Arnold was left disabled and in 2003 he became a permanent wheelchair user. Since then he has campaigned for improved customer service for disabled people and now provides an online training resource on accessibility for hoteliers called AccessChamp. The Accessible Tourism market has been identified by VisitEngland as £12 billion and Scope has identified another £1.8 billion per month that is sat at home because disabled people are concerned about going out and receiving either poor service or not having enough information so they make sure they are safe. Arnold is Chair of England’s Inclusive Tourism Action Group and was winner of the Special Catey in 2012 for his work on the Ramp It Up Campaign run by The Caterer.
This will look at issues that can be incorporated into good design at the start of a project so that you can maximise your share of the £12 billion Inclusive Tourism market when you open for business. Small things can make a real difference such as the type of signage used or providing easy access for a wheelchair.