The South African term Ubuntu means many things such as ‘I am, because you are’ and ‘We are who we are, because you are who you are.’ Truly working together with customers and suppliers needs to be more than just a methodology – it needs to be a business philosophy and part of the very fabric of the whole business.
Lighting is currently the buzzword in most restaurant and bar renovations or new build projects. Yet as with any ‘experiential customer touchpoint’, it needs to perform a practical function, as well as an emotive role, within your restaurant or bar. From delivering lighting projects across UK hotel chains, through to advising international customers on the specific lighting challenges in locations as far flung as the Maldives and the Falklands, Charles has a wealth of experience and insight which he’ll share during this engaging seminar. You’ll pick up top tips on how to transform outdoor spaces (and on a budget), advice on how to manage back-of-house lighting, and have a few myths dispelled about LEDs. Aimed at anyone looking to upgrade the lighting in their restaurant or bar, this seminar will give you practical, actionable advice – as well as a few new ideas to consider – all with some surprising insights at the end.
Matt will describe the science behind brand communications and the customer journey. Matt will share his insights from over 25 years of watching, listening and learning from his customers and their audience. He will describe ways in which changing visual cues and messaging can affect customer experience and decisions helping to build sales. He will site case histories to prove the point from his work with many leading industry brands.
Putting design at the heart of your strategy for success.
The UK retail environment continues to change substantially, and the consumer’s shopper journey has changed forever. We will explore these themes, outlining the changing face of UK retail and leisure trends and how leisure businesses can innovate in a omni-channel marketing environment to leverage increased return on investment.