Theatre Hall 9

Tuesday 26th September

11:00 - 11:30 Panel Session - Integrating Tech into Design The world of interior design is currently undergoing radical change due to rapid advancements in digital technology. In light of this, it's essential that bars and restaurants across the globe integrate technology into each step of the design process in order to deliver a seamless customer experience. This session is here to tell you how.
12:00 - 12:30 Panel Session - Enforcing Your Brand Through Interior Design The interior of an restaurant or bar is integral to communicating and expressing its brand identity. With new contemporary design trends emerging all the time, it’s important to make sure that your interior design continues to amplify your brand identity from the shop front through to the service counter, in order to enhance the customer experience.
12.30 - 13.00 Lee Ness - Ubuntu: Together is Better The South African term Ubuntu means many things such as ‘I am, because you are’ and ‘We are who we are, because you are who you are.’ Truly working together with customers and suppliers needs to be more than just a methodology – it needs to be a business philosophy and part of the very fabric of the whole business.
13.15 - 13.45 Charles Barnett - The Goldilocks Challenge: getting the lighting ‘just right’ Lighting is currently the buzzword in most restaurant and bar renovations or new build projects. Yet as with any ‘experiential customer touchpoint’, it needs to perform a practical function, as well as an emotive role, within your restaurant or bar. From delivering lighting projects across UK hotel chains, through to advising international customers on the specific lighting challenges in locations as far flung as the Maldives and the Falklands, Charles has a wealth of experience and insight which he’ll share during this engaging seminar. You’ll pick up top tips on how to transform outdoor spaces (and on a budget), advice on how to manage back-of-house lighting, and have a few myths dispelled about LEDs. Aimed at anyone looking to upgrade the lighting in their restaurant or bar, this seminar will give you practical, actionable advice – as well as a few new ideas to consider – all with some surprising insights at the end.
14.00 - 14.30 Matt Mason - Brand Science Matt will describe the science behind brand communications and the customer journey. Matt will share his insights from over 25 years of watching, listening and learning from his customers and their audience. He will describe ways in which changing visual cues and messaging can affect customer experience and decisions helping to build sales. He will site case histories to prove the point from his work with many leading industry brands.
15.30 - 16.00 Dmytro Kostyk - Panel Session - Integrating tech into design

Wednesday 27th September

11:00 - 11:30 Panel Session - How to Make Your Interior Superior (Business Growth) Restaurants and bars must continue to stay on top of the latest design trends and industry developments if they want to achieve unprecedented levels of success. In the digital age, this might often entail finding new ways to entice the next-generation diner and bar-goer, who is demanding an increasingly personalised and immersive customer experience.

Hear from the experts to find out how you can make your interior superior and take actionable steps towards achieving and sustaining business growth.

12:00 - 12:30 Panel Session - Design to Make Your Customers Happy And...Spend! (Customer Experience) Customer satisfaction is still the prime driver of growth in the industry. In light of this, restaurant and bar owners need to make sure that the interior design of their establishment is able to satisfy their customers who are demanding an increasingly personalised and immersive customer experience. Sit in on this session to find out how you can create an environment that fosters memorable experiences.
12.30 - 13.00 Evros & Susie Agathou - Breaking into the restaurant game Putting design at the heart of your strategy for success.
13.15 - 13.45 Mark McCleery - The future of omni-channel marketing as it affects the leisure industry The UK retail environment continues to change substantially, and the consumer’s shopper journey has changed forever. We will explore these themes, outlining the changing face of UK retail and leisure trends and how leisure businesses can innovate in a omni-channel marketing environment to leverage increased return on investment.